FAQ

QUESTIONS ANSWERED 

FOR YOU

About WhatIF Foods

Who are you? And what is WhatIF Foods?

We want to make you pause and think… about nutrition, health, the way food is produced, it’s impact on our planet and more. And that is exactly how the team started the journey towards WhatIF Foods – by asking “What if we changed the way the food system works - category by category?” You can expect zero compromises from us and our food products. We do not compromise on the quality of our ingredients, taste, nutritional value, your health, or impact on our planet…and this is just the beginning!

We believe that sustaining the status quo is no longer enough! We stand for disruptive ideas WhatIF Foods is not just another plant-based brand, or a trendy vegan product, let alone a high-tech dream. We, at WhatIF Foods, made it to our mission to reinvent the food industry category by category. We are the first food company that is founded on regenerative principles – we were born this way, it is our DNA!

We make nutritious and regenerative foods. Foods that replenish the nutrients we need throughout our busy days. We use crops that regenerate land that was left behind and we work with farming communities directly - we reconnect. We believe in circular values because well-being is interdependent – we need nature in cities, life in food, and purpose in communities.
 
What if foods are made this way!
Join us – be Gen-RE!

Read all about our STORY and PURPOSE on our website.

Where does the name WhatIF Foods come from?

The question serves as a reminder to always assess the status quo. The question is imaginative, it begs us to envision a better version of what the status quo is. It is about unraveling the laws that define our current systems, challenging them and breaking the rules in doing so in order to create a better future of food. Our logo "WhatIF" and the question mark is meant to spark this internal conversation in each of us and to invite ourselves on a thought-provoking journey.


Our story also started with asking ourselves "What if?".
What if the status quo is no longer enough? We are looking at the way the industry produces food and are on a mission to change it one category at a time. And so, we asked ourselves: What if?


First, it was: "What if we could find a way to make instant noodles, shakes, soups and plant based milk healthy?" Then, the question became: "What if what we consume is healthy and good for the planet?" That is still not good enough. We asked ourselves again: "What if every product we manufacture could do all of these things, and uplift farming communities?"


At every step of our journey, asking ourselves what if has led us to a better vision of what the future of food could be. And so, by asking what if at every corner, not only are our instant noodles today healthier for you, they are also good for the planet, and they support farming communities.


And it wouldn’t be the last time we ask ourselves this question. Asking "what if" ensures that we will always evaluate where we are, only to create a better vision of where we can be.

Where are you from?

WhatIF Foods is a truly global company! Our team consists of xx nationalities, including Austrian, French, Vietnamese, Chinese, Malaysian, Indian and more. Our headquarters are in Singapore, our factory is in Malaysia, our Bambara groundnuts are from Ghana and our spices from all over the world.

Our WhatIF Products

General Questions

Are your products plant-based, vegetarian, vegan friendly?
Yes, yes and yes - they are. Our products are tested on willing humans and do not contain any animal-derived ingredients.

Are WhatIF Foods products gluten-free?

While our BamNut M?LK, all of our shakes and soups are gluten-free, please be advised that our noods are not and contain wheat.

Are there any allergens I need to be aware of?

Some of our products contain known allergens, such as gluten and nuts. We advise you to review the allergen section of each product, online or in person, carefully before consumption.
If you have a specific allergy that is outside of the information provided, please contact us directly and we will do our best to guide you on which products are suitable.

Our main ingredient is the Bambara Groundnut, a legume related to peanuts.

Do any of the WhatIF Foods products contain palm oil?

Quite simple and straightforward - no! None of our WhatIF products contain any palm oil.

How should I store my WhatIF products?

Please reseal tightly and store them in a cool and dry place, away from sunlight so they stay fresh and at their best for as long as possible.

How long can I keep my products for?

Firstly, compliments on your will power :-)! Typically, a WhatIF product can be stored for around 6-12 months. But please check the “best before” date on the packaging. You will typically find a sticker on the bottom of our boxes.

Are WhatIF products Halal certified?

All our WhatIF products are made in a facility that is Halal Certified by JAKIM and free of meat and alcohol. We are constantly adding new products to our Halal certificate. The products that have already been Halal Certified will have the Halal message displayed on their respective product pages. If you want to check on the status of a product you are interested in, but cannot see the message yet, please let the team know and we can give you an update.

Is the packaging recyclable?

Great question! Packaging is an interesting one...especially in the food industry where it not only has to serve wrapping but also safety purposes. In all honesty, packaging has been on our minds and challenging us right from the get go and we are always looking for better, more planet friendly materials. The ongoing pandemic is not making it easy as supply chains are challenging. Our packaging has been sourced in an environmentally-friendly, socially responsible, and economically viable manner where we can while staying affordable to our customers.

Most of this impact on our planet is determined by packaging materials and how those materials are produced - and because recycling capabilities vary so much from region to region – we’ve decided to prioritize renewable packaging as much as possible. Our ultimate goal is to use only fully recyclable packaging that’s also made from fully recycled or renewable materials. In the meantime, we’re working with our packaging suppliers to get as close to 100% renewable and recyclable packaging as we can.

Did you know that most packaging which has a “paper look & feel” is usually coated with a clear plastic film? We are happy to say that all of our hexagonal boxes do not have that coating and can be fully recycled as cardboard.

BamNut M?LK

General Questions

What is BamNut aka Bambara Groundnut?
BamNut is short for Bambara Groundnut. It is a protein rich legume grown in West Africa regions, but also grown in South-East Asia such as Indonesia and Malaysia. Its name in Indonesia and Malaysia are Kacang Bogor and Kacang Poi. Check our introduction post on BamNut!

Do you use fertilizers to grow BamNut?

No! BamNut grows well on non-arable land so it does not require any fertilizers. In fact it adds nitrogen back into the ground to regenerate the land!

What is so good about this milk?

Ba,Nut M?LK is a versatile non-dairy lactose-free milk with exceptional nutrition and taste; made from an underutilised crop to increase the range of food we eat and it helps bring back biodiversity to regenerate degraded land

How does BamNut M?LK taste?

BamNut M?LK is milky, creamy and nutty. Can’t imagine it? Try and taste it for yourself!

Why are there particles in BamNut M?LK?

Bambara Groundnuts come in various sizes and colours. We are using the goodness of the whole Bambara Groundnut. Therefore, you might observe some particles in the BamNut M?LK.

What are the different ways to consume & use BamNut M?LK?

BamNut M?LK is a versatile product, some consumption examples are:

- Plain: enjoy the wholesomeness of BamNuts in a refreshing cup of M?LK
- With coffee: M?LK delivers freakishly frothy foam to delight professional and amateur baristas alike!
- With tea: M?LK is the perfect partner for your everyday tea time
- In cooking applications: Add some creaminess and a nutty taste to your curry with BamNut M?LK
- In baking applications: Be different and use BamNut M?LK in cakes and pancakes!

Nutritional Questions

How much protein is in BamNut M?LK?
BamNut M?LK has more proteins per cup than oat, almond and coconut milk combined! To be precise, 7g per cup.

How much Calcium is in BamNut M?LK?

1 cup of BamNut M?LK contains 500mg Calcium compared with 300mg in 1 cup of cow’s milk.

Why have you fortified BamNut M?LK with calcium and vitamins D2 & B12?

BamNut M?LK can be made without fortifications, but we wanted to offer you an alternative to cow milk where you don’t have to compromise on your nutritional needs.

Calcium is good for your bones and teeth. Vitamin D2 is needed for the absorption of calcium and is essential for your skin, intestines, kidneys and bones. Finally, vitamin B12 is necessary to maintain a healthy nervous system but it is hard to find it in non-animal products, therefore it has been added to BamNut M?LK to prevent consumers who are on a plant-based diet from having a vitamin B12 deficiency.

Is there added sugar in this milk?

No! We break down the starch in the BamNut to release simple sugars, similar to how our body breaks down nutrients in ingested food into simple sugars that can be absorbed by the digestive system.

Allergens & Safety

Does BamNut M?LK contain allergens?
Bambara groundnut is a legume related to peanuts. It is not advised for those with peanut allergies. BamNut M?LK is made in a factory that also handles milk and tree nuts.

Is BamNut M?LK dairy-free, lactose-free, soy-free, gluten-free , palm oil free and vegan-friendly?

Yes, yes, yes, yes, yes, and yes!

Is BamNut M?LK Halal certified?

Unfortunately not yet, but we are working hard towards it! We will let you know as soon as it is available!

Is BamNut M?LK safe for children or pregnant women to drink?

Yes, as long as they don’t have any known allergies against peanuts.

How should I store BamNut M?LK?

Store the unopened pack in a cool, dry place. Once open, keep refrigerated and use within 5 days.

BamNut M?LK vs. ordinary dairy milk vs. other plant based milks

How is BamNut M?LK different from dairy milk?
BamNut M?LK is 100% plant-based and yet foams/froths like dairy milk. We do not add emulsifiers or stabilizers to create the microbubbles. BamNut proteins do the work!  Also perfect for your milkshake!

How is BamNut M?LK different from other plant based milk?

BamNut M?LK uses Bambara groundnuts as a base, therefore, each cup of M?LK consumed helps to restore degraded lands which would otherwise be left abandoned. Our no waste process retains the full nutrient benefits of BamNut, especially fibers which are good for your gut health!

Why is there regeneration in every cup of BamNut M?LK?

M?LK uses BamNuts as a base, therefore, each cup of M?LK consumed helps to restore degraded lands which would otherwise be left abandoned. Additionally, we have assessed the climate footprint of our BamNut M?LK with the help of Carbon Cloud: 0.46kg CO2e per kg of M?LK are emitted, which is 4.1 times lower than cow milk sold in Singapore! We don’t rest on our laurels though, because we know the process can still be improved, so we are still working on reducing our footprint as much as possible!

My WhatIF Orders

I placed an order, will I get a confirmation email?

Once you have placed an order, you will receive a confirmation email shortly thereafter. To ensure that this goes into your inbox and not your Junk/Spam folder, please add hello@whatif-foods.com to your contacts.

Can I cancel or make changes to my order?

As soon as you place your order, we’re on it – we know you want it fast! This means that once your order has been placed, it will be extremely difficult for us to cancel or edit it. Please contact us as soon as you can with your request and our team will try our best to accommodate.

Where is my order?

Within a few days of receiving a payment confirmation notice, we will send you a dispatch notice with a tracking number.

How long will it take for my order to arrive after payment?

Please check in on our delivery policy for the latest information. We will do our best to deliver your goods as quickly as possible.

Where do you deliver to?

We are currently delivering in Singapore and to Malaysia. However, WhatIF Foods working on delivering to as many countries as possible. Wherever you are in the world that we do not deliver to currently, just give our team a shout and we will do our best to find a way to you – even if means we have to use a messenger pigeon!

What about customs charges?

Unfortunately, we are unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the carrier and local laws. All customs charges will be payable by the customer and will not be covered by WhatIF Foods. For more accurate information, we’d suggest getting in touch with your local customs office so you are not surprised by any unexpected charges.

What do I do if I receive the wrong item, incomplete or damaged?

We're sorry to hear that you've received an incorrect or faulty item. We will get this fixed for you as quickly as we can. Please drop us a message with the following info:
> Your name
> Your order number
> Product name & code (this can be found on your order confirmation email)
> Picture of the faulty / incorrect item

What are the payment methods available?

We provide all options of Shop Pay and PayPal. We accept all major Credit (Visa, MasterCard, American Express). 

Is it safe to put my credit card number in this website?

You can be assured that shopping with WhatIF Foods is safe! We use Shopify’s Shop Pay and PayPal as our payment providers and they help with providing additional security when making payments online.

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